Kemberly Platts

Credentialing/Front Office Specialist

317.692.5222 (p)

317.692.5233 (f)


Suburban Focus

In her role as Credentialing/Front Office Specialist, Kemberly supports the SHO hospitals in a variety of ways. She creates and carries out numerous credentialing and recredentialing processes in relation to physicians, hospitals, and various other healthcare professionals; working directly with employed provider and hospital contacts to ensure timely and accurate enrollment in compliance with delegated credentialing agreements held with market Health Plan payers. Kemberly maintains thorough files in Cactus credentialing software while monitoring accurate provider listings from SHO owners and PHO networks. She assists SHO’s Senior Credentialing Coordinator with coordination and pre-audit activities for delegated credentialing files for NCQA audits and any subsequent action plans.

Other responsibilities include:

  • Serving as primary coverage for phones and guest reception
  • Maintainin accurate information in employee directories and related documents
  • Coordinating placement and resolution of building maintenance and janitorial requests for property management
  • Assisting with data management projects, including document creation, data entry, and reporting
  • Assisting with special activities and projects as well as for various committees and councils

Professional Experience

2018-present Suburban Health Organization
Credentialing/Front Office Specialist
2009-2018 Admiral Medical Supply
Executive Assistant
2007-2009 Allied Solutions LLC
Bilingual Customer Service Representative