Spotlight on Success: Forming Safer Workplaces, Strengthening Loss Performance, and Reducing Workers’ Compensation Insurance Costs

A group of passionate, engaged, and caring Indiana based independent hospitals banded together to provide high-value healthcare services in their communities by forming Suburban Health Organization (SHO). This group offers its members many shared services, and has a captive for their risk management needs, including workers’ compensation.

SHO, their broker Arthur J. Gallagher & Co. and PMA Companies Specialty Insurance Division partnered together to lower their workers’ compensation costs, protect employees and prevent injuries.

Combining the efforts of eight hospitals involved in a workers’ compensation program
can seem daunting, however for the SHO team, they had the right formula. SHO’s dynamic
Workers’ Compensation Committee, with one or two representatives per hospital, worked
closely with PMA Companies and Arthur J. Gallagher & Co. to identify improvement
opportunities and develop solutions. Leveraging PMA Risk Control’s expertise in healthcare,
SHO created a revitalized culture of safety that has resulted in significantly improved
workers’ compensation outcomes.

Partnership Results

  • 75% better, on average*, lost-time frequency rate than their industry peers (2019-2013)*
  • Workers’ compensation insurance costs reduced 20% (2019-2023)
  • Launched enhanced, location-specific safety programs, including needlestick injuries, slips, trips and falls, and safe patient handling, among others
  • Implemented a best-practices return-to-work program

*Based upon PMA’s insured book of business, SIC Code 8062

“PMA provided a creative financial solution for the Suburban Health Organization hospitals, which has the added benefit of exceptional loss control services further reducing the hospitals’ overall total cost of risk.” – Mary Pulley, CPCU, Area Executive Vice President, Arthur J. Gallagher & Co.

“Suburban Health Organization greatly appreciates PMA’s partnership, which provides guidance on loss control for our hospitals and our program. Additionally, the on-site assessments have been extremely valuable in identifying best-practice opportunities for our hospitals.” – Barbara Moser, Senior Vice President of Operations, Suburban Health Organization