Supporting Our Hospitals. Our Physicians. Their Communities.

Online Doctor Visits

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myVirtualHealthVisit is a telehealth service offered through a partnership between several Suburban Health Organization (SHO) hospitals and American Well.

Phone, tablet and laptop with doctors on screen on white background

Hospitals involved in the partnership offering telehealth services for their patients include Hancock HealthHendricks Regional HealthHenry Community HealthJohnson Memorial HealthMajor Health PartnersMargaret Mary HealthRiverview HealthRush Memorial Hospital, and Witham Health Services. SHO is a partnership of Indiana Hospitals that work together to promote quality, efficiency and patient access. SHO supports the hospitals through the development of strategic initiatives and a variety shared services. myVirtualHealthVisit is one way these hospitals work together to positively impact the health of their patients and communities.

What is myVirtualHealthVisit?

The myVirtualHealthVisit platform gives Indiana residents a new way to talk with a provider using audio and video technology. Several SHO hospitals have partnered with American Well to offer these visits to their patients in order to bring convenient and quality care to their local communities in a new way.

It provides an easy way to connect with a live provider when it works with your schedule, and as healthcare needs arise. Do you have sick child who needs attention after typical office hours? Are you not able to get away from the office? Providers are available to answer questions 24/7. You can access a provider in your car, office, or the comfort of your home. A virtual health visit eliminates time traveling to the emergency room or urgent care, or waiting for an appointment at a doctor's office, and in many cases it costs less.

What can I use myVirtualHealthVisit for? 

myVirtualHealthVisit can be used for adults and children experiencing common conditions such as:

  • Acid Reflux
  • Bronchitis
  • Cough
  • Cold
  • Earache
  • Fever
  • Flu
  • Headache
  • Joint Pain or Strains
  • Lower Back Pain
  • Pink Eye
  • Rashes and other Minor Skin Problems
  • Seasonal Allergies
  • Sinus Infection
  • Sore Throat
  • Vomiting
  • Diarrhea

Please go the emergency room or dial 911 if you are experiencing serious or life threatening conditions.

Map of hospital locations

How do I access myVirtualHealthVisit?

The key requirements are a camera-equipped phone, tablet or computer connected to the Internet.

For phone or tablet, you will need to download the app to the device you'll use for your visit. You can do that at either of the links here:

For camera-enabled desktop or laptop computer, you'll need to browse to www.myvirtualhealthvisit.org. 

Once you have downloaded and launched the app or browsed to www.myvirtualhealthvisit.org, you'll need to create an account. This is where you'll list your symptoms, health information, and insurance coverage, if applicable. This information will be stored in your account for easy reference during future visits.

After your account has been created, you will choose which SHO hospital to utilize. You will then see a list of available providers. You will be able to browse the providers, their wait times (if any), and select the provider you'd like to see. You'll talk with this provider about your symptoms, generally for about 10 minutes. Based on that conversation, the provider will give you follow up instructions and if necessary send a prescription to your pharmacy. You will receive a summary of your visit via email. The summary can also be accessed within the app for future reference.

Other Frequently Asked Questions