SHO Plans for Incorporation of Auto Attendant

Utilizing an Auto Attendant (automated call routing system) to route calls is something that SHO has been considering for some time. With the transition of responsibilities across the organization, the timing is right for us to explore this alternative.

Incorporating an automated system to route incoming phone calls will help maximize the effective use of staff time. Though the system provides automated navigation, callers will have the ability to opt-out of the automation and speak with the company operator. The transition will take place the week of November 7, 2011.

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SHO Hospitals Come Together to Purchase Evidence Based Order Set Software

Evidence based order sets are widely recognized as a key tool to improve patient outcomes. Electronic evidence based order sets utilize the latest research to allow clinicians to easliy execute evidence based treatment in an electronic form or through computerized physician order entry (CPOE).

In recognition of the need to implement evidence based order set software, the SHO Physician Roundtable evaluated vendors during the first and second quarters of 2010. Hendricks Regional Health, Riverview Hospital and Witham Health Services chose Provation Order Sets and will be implementing during 2011. Participating SHO hospitals saved $94,000 in the first year by purchasing as a group.

Welcome to the Newest Physicians in the SHO Family!

Welcome to the five newest physicians to join one of the SHO hospitals and begin practicing in October and November! For a complete list of physicians and nurse practitioners who have begun practicing as part of the SHO family, click here.

• Komal Agarwal, MD joined St. Vincent Dunn Hospital in the Obstetrics and Gynecology department. Dr. Agarwal is Board Eligible in Obstetrics and Gynecology.
• Kelli M. Burress MSN, FNP-C joins the team at Hendricks Immediate Care. She is a Board Certified Family Nurse Practitioner.
• Douglas Cipkala, MD began practicing Pediatric Hematology/Oncology at Peyton Manning Children's Hospital at St. Vincent. Dr. Cipkala is Board Certified in Pediatric Hematology/Oncology.
• Melissa DeRosa, MD joined Hendricks Regional Health where she practices Neurology. Dr. DeRosa is Board Certified in Neurology.
• Christine Kelly-Shock, MD joined the St. Vincent Physician Network in Winchester where she practices Family Medicine. Dr. Kelly-Shock is Board Eligible in Family Medicine.
• Alice Ketchem joined the St. Vincent Hospitalist program in Lebanon as a Nurse Practitioner. She is Board Certified as an Adult Nurse Practitioner.
• Polly Knowland joined Hendricks Regional Health where she practices as a Certified Registered Nurse Anesthetist.